Evidence for contractor and tradesperson disputes

• Work was not completed to the standard agreed in the original quote
• You have messages, invoices and photos scattered across email and messaging apps
• You are preparing to raise a complaint with a trade association or take the matter to small claims
• You want to check the agreed scope of work against what was actually invoiced

• The original quote or estimate
• Any written contract or terms of work
• Invoices and payment confirmations
• Messages or emails agreeing changes to the work
• Photos of the work before, during and after
• Complaint emails or messages about defects
• Correspondence with a trade association, if already involved

Uploads can be PDFs, Word documents, plain text files, photographs and screenshots. Scanned letters and images are read using text recognition, and the page or image each finding came from is recorded.

• Extracts the scope, price and dates from the quote and invoices
• Builds a timeline from quote acceptance through to completion and any complaints
• Flags where the invoiced work differs from the originally quoted scope
• Highlights contradictions between what was promised in messages and what was delivered
• Notes any missing document, such as a variation agreement referred to but not supplied

1. 1.A homeowner uploads the original quote, two invoices, WhatsApp messages, and photos of the finished kitchen.
2. 2.TraceFolio extracts the quoted scope of work and compares it against the items listed on the final invoice.
3. 3.The timeline shows the contractor invoiced for a task that a WhatsApp message described as 'not needed this time'.
4. 4.The Contradictions section flags this mismatch between the message and the invoice.
5. 5.The homeowner uses the report when raising a formal complaint through a trade association's dispute service.

• Executive summary of the disputed work
• Key Facts including the quoted price, scope and dates
• Important Dates for quotes, invoices and complaints
• Chronological Timeline from agreement to completion
• Contradictions and Inconsistencies between agreed and delivered work
• Missing or Uncertain Information, such as unsupplied variation agreements
• Source References for every fact

The report is a downloadable PDF. Every finding points back to the document it came from, and the report carries a verification record so a third party can check that the file they are reading is the one that was produced. See what is in an evidence report for a section-by-section description.

• The scope and price agreed at the outset, as documented
• Whether invoiced items match the originally quoted scope
• Where messages and invoices describe the work differently
• The dates work was carried out, completed or complained about

• Whether the standard of work was acceptable
• Whether either party breached a contract
• The fair value of disputed or incomplete work
• The outcome of a trade association's dispute process or a court claim

TraceFolio organises and reports on the documents you supply. It is not legal advice, it does not decide who is right, and it cannot confirm that a supplied document is genuine. Where the evidence is silent, the report says so in Missing or Uncertain Information rather than filling the gap.

Your report is visible only to your account. Source documents are deleted 24 hours after processing, while the hashes and the verification record are kept so the report stays checkable. Certification receives cryptographic fingerprints and processing details, never the documents themselves.

The verification page explains in plain language what verification does and does not prove, and security and privacy covers storage, deletion and who processes your data.