Evidence for warranty and guarantee disputes

• A manufacturer or retailer has refused a warranty repair or replacement
• You need to show the item was still within its warranty period when the fault appeared
• You have correspondence with more than one party, such as a retailer and a manufacturer
• You are preparing to escalate through a consumer body or small claims process

• Proof of purchase, such as a receipt or order confirmation
• The warranty or guarantee document
• Emails or messages reporting the fault
• Photos or videos showing the fault
• Any independent repair assessment or engineer's report
• The retailer's or manufacturer's response to your claim
• Previous repair history for the same item, if relevant

Uploads can be PDFs, Word documents, plain text files, photographs and screenshots. Scanned letters and images are read using text recognition, and the page or image each finding came from is recorded.

• Extracts the purchase date and warranty period from your documents
• Extracts the date the fault was first reported
• Builds a timeline showing whether the fault was reported within the stated warranty period
• Flags contradictions, such as a retailer disputing a purchase date that appears on your receipt
• Notes where a referenced assessment or report has not been supplied

1. 1.A customer uploads the original receipt, the manufacturer's warranty terms, an email reporting the fault, and the manufacturer's refusal email.
2. 2.TraceFolio extracts the purchase date, the warranty length stated in the terms, and the date the fault was reported.
3. 3.The timeline shows the fault was reported eleven months into a twelve-month warranty, based on the supplied dates.
4. 4.The Contradictions section flags that the refusal email states the item was 'outside warranty', which conflicts with the calculated period.
5. 5.The customer uses the report to write a follow-up complaint referencing the specific dates involved.

• Executive summary of the warranty claim and its status
• Key Facts including purchase date, item and warranty length
• Important Dates for purchase, fault report and response
• Chronological Timeline of the claim
• Contradictions and Inconsistencies between the warranty terms and the response received
• Missing or Uncertain Information, such as unsupplied assessments
• Source References for every fact

The report is a downloadable PDF. Every finding points back to the document it came from, and the report carries a verification record so a third party can check that the file they are reading is the one that was produced. See what is in an evidence report for a section-by-section description.

• The purchase date and warranty period, as stated in your documents
• The date the fault was first reported
• Whether the fault was reported within the documented warranty period
• Where a response contradicts the dates or terms in your other documents

• Whether the fault is covered under the specific terms of the warranty
• The cause of the fault
• Whether you are entitled to a repair, replacement or refund
• The outcome of a consumer body or court claim

TraceFolio organises and reports on the documents you supply. It is not legal advice, it does not decide who is right, and it cannot confirm that a supplied document is genuine. Where the evidence is silent, the report says so in Missing or Uncertain Information rather than filling the gap.

Your report is visible only to your account. Source documents are deleted 24 hours after processing, while the hashes and the verification record are kept so the report stays checkable. Certification receives cryptographic fingerprints and processing details, never the documents themselves.

The verification page explains in plain language what verification does and does not prove, and security and privacy covers storage, deletion and who processes your data.